1. Acceptance of your order: We must receive payment of the price of the products, and the delivery charges (if applicable) before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
2. Prices: Our prices are set out on our website in Pounds Sterling and are exclusive of United Kingdom-rated VAT which will be added at checkout where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.
Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.
Whilst we try to ensure that all prices on our website are accurate, it is possible mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we have taken from you.
3. Availability: All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
4. Delivery: Our aim is to get your
order delivered within 5 working days of receipt of payment to addresses within
the
N.B. We do not currently accept orders to BFPO addresses.
5. Right of Cancellation: The
For reasons of hygiene and public health you may not cancel your order for products marked with an asterisk (*) on your order form if we have already despatched those products to you.
If you wish to cancel your order please email us at cust.serv@scissorlab.com with details of your cancellation.
If you have already received the products you must carefully repackage and
return them to us. Products to be returned must be addressed to Scissorlab
Ltd.,
Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
We will credit the price of the cancelled products and our delivery charges to you (if applicable).
6. Returns Policy: In addition to the right of cancellation in condition 5 above, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition, complete and carefully packaged.
Please follow the procedures listed below when returning products to us:
- All returns must have a valid Return Merchandise Authorization number (RMA#). All RMA's must be received within 10 days of the RMA issue date.
- Returns will take approximately 10 business days for your return to be processed once it has arrived at the warehouse.
- Items must be in original packaging, in all original boxes, packing materials, manuals, and all other accessories and documentation provided by the manufacturer.
- We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". Scissorlab Ltd. will not be liable for items lost or damaged in transit.
- All shipping back to Scissorlab Ltd. is paid for by the customer unless the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity. Please ensure that the box has your RMA
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
All products bought from our website are guaranteed against mechanical failure for 12 months from the date of purchase. If a product proves to be faulty within that period as a result of mechanical failure you may return it to us for a refund or exchange. You must contact Customer Services and provide us with the original invoice, despatch note or other proof of purchase.
All complaints should be addressed to Customer Services, Scissorlab
Ltd.,
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
9. Validity: If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
10. No Variation or Representation: Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
11. Third Party Rights: We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
12. Governing Law and Jurisdiction: Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.
The English Courts shall have jurisdiction to hear disputes between us.